Shipping policy

SHIPPING POLICY

Last Updated: September 2026

Welcome to UPSHOP STORE. We are committed to delivering your orders safely, accurately, and as quickly as possible. Please review our shipping policy below before placing your order.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a confirmation message with tracking details, where available.

  • During sales, promotions, or high-demand periods, processing may take slightly longer.

2. Delivery Time

For deliveries within Pakistan, the estimated delivery time is:

  • Major Cities: 2–5 business days

  • Other Cities & Areas: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated according to the delivery location and order details and will be displayed at checkout, unless a free shipping offer is applicable.

From time to time, UPSHOP STORE may offer free or discounted shipping during special promotions.

4. Cash on Delivery (COD)

If Cash on Delivery is available for your location:

  • Payment must be made to the courier at the time of delivery.

  • Please ensure that someone is available to receive and pay for the order.

  • Orders may be subject to confirmation before dispatch.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or your UPSHOP STORE account.

You can use the tracking information provided to check the current status of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Phone number

  • House/Flat number

  • Street/Area

  • City

  • Any other relevant delivery instructions

UPSHOP STORE will not be responsible for delays or additional charges caused by an incorrect or incomplete address provided by the customer.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or has provided incorrect information, the courier may make another delivery attempt or return the parcel to UPSHOP STORE.

Additional shipping charges may apply if the order needs to be re-shipped.

8. Damaged or Incorrect Packages

Please inspect your parcel upon delivery.

If you receive a damaged, incorrect, or incomplete order, please contact UPSHOP STORE Customer Support within 48 hours of receiving the parcel and provide:

  • Order number

  • Photos/videos of the package

  • Photos/videos of the product received

  • A brief description of the issue

We will review the matter and assist you according to our return/exchange policy.

9. International Shipping

International shipping availability depends on the destination country and current courier services.

Customers are responsible for any applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

10. Delays Beyond Our Control

UPSHOP STORE is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Courier disruptions

  • Strikes

  • Customs delays

  • Incorrect customer information

  • Other unforeseen circumstances

We will, however, make reasonable efforts to assist customers in tracking delayed shipments.

11. Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team.

Thank you for shopping with UPSHOP STORE.